![]() ![]() Who does the location Program Administrator contact with questions about Hill’s VIP Market?Ĭontact a VetSource Representative at 86 Monday through Friday from 6AM until 4PM Pacific Standard Time (9AM to 7PM Eastern Standard Time). Completing this process will ensure your Prescription Diet orders do not route for veterinary approval. Simply answer “Yes, I am a Vet” to the question provided and follow the prompts to verify your status. If you are a veterinarian, you can bypass the approval process when ordering Prescription Diet products for your own pets by using the DVM bypass option at checkout. If the approving veterinarian at your location is not your pet’s veterinarian, you will need to provide a valid veterinary diet authorization from your pet’s veterinarian. ![]() The order request will then route to the approving veterinarian at your location. To order a Prescription Diet product through the VIP Market program, you will need to identify each pet for which you are placing a Prescription Diet food order. Hill’s Prescription Diet products can only be sold under the direction and supervision of a licensed veterinarian, and only where a veterinarian-client-patient relationship exists. If I need to order a Prescription Diet food for my pet, what additional information do I need to provide? For participating veterinary technology programs, a faculty Program Administrator must be designated by the school. *For colleges of veterinary medicine, Hill’s Student Representatives are the Program Administrators. Once identified, they must login to /vip-market, click on the “Shop Now” button and follow the prompts. This individual must act as the Program Administrator for that clinic or shelter in order to approve/decline participation requests from other employees in that location. Hill’s assigns these numbers when a clinic first applies and is accepted to become an authorized distributor of Hill’s pet foods, or when a shelter applies and is accepted into Hill’s Food, Shelter & Love program.Ĭurrent Hill’s veterinary clinic, school* and Food, Shelter & Love customers must designate an individual to register their location. How can my location get started on the program?īefore a veterinary clinic or Hill’s Food, Shelter & Love partner can register their location to participate in the VIP Market, they must first have an account with Hill’s, which includes a valid ship-to account number. ![]()
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